Terms and Conditions

Thank you for your interest in our company, website, and products!

Please read carefully this document, hereinafter referred to as "This document", "Contract", "Terms" together with the documents mentioned therein.

This document represents the conditions for using the website www.happycandles.ro (hereinafter referred to as the "site") and placing orders for products and services through the site.

By browsing our site or placing an order you agree to the Terms and Conditions described below. This document represents a legal agreement – a contract between you and us.

Please read also Privacy Policy and Cookies Policy before browsing the site or placing an order. If you do not agree to these Terms or the Policies indicated above, please do not use the site.

The "Terms and Conditions" section represents the way in which Cheeky Hamster Crafts SRL operates and helps define your relationship with our site when you interact with our services and includes the rules that will regulate the relationship between you, as a Customer, and us, as a Seller, as well as the conditions of use of the website www.happycandles.ro by potential visitors or customers.

The "Terms and Conditions" document is drawn up in accordance with the mandatory provisions stipulated by the applicable legislation, namely Law No. 365/2002 on electronic commerce and OUG No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts.

 

 

Table of Contents

 

  1. Introduction. Definition of terms used
  2. Online sales policy
  3. Ordering products and services
  4. Price of services and products, billing and payment
  5. Stocks
  6. Return policy
  7. Work schedule, shipping policy
  8. Buyer's Obligations
  9. Seller's Obligations
  10. Guarantees
  11. Intellectual property rights
  12. Seller's Liability, Limitations and Exclusions
  13. Acceptance of conditions and liability of the user or customer
  14. Complaints
  15. Personal data / Privacy Policy
  16. Force majeure
  17. Notifications
  18. Applicable law and dispute resolution
  19. Specific clauses
  20. Amendments / supplements / updates to the document

 

 

  1. Introduction. Definition of terms used
    1. Who are we?

      Below you will find our identification data:

      Name

      CHEEKY HAMSTER CRAFTS SRL

      Headquarters

      26 LASTARISULUI STREET, GROUND FLOOR, APARTMENT 1, 012825, DISTRICT 1, BUCHAREST

      Trade Register Number

      J20/2501/5646005

      Unique Identification Code (CUI)

      51397291

      Email

      contact@happycandles.ro

      Phone

      +40.774.040.590

      In this document we will refer to us using the official name mentioned above or under the brand name "Happy Candles", as the "Seller", "Provider", "Company", "Organization".

      We are a company that offers products and services through the website www.happycandles.ro and its subdomains or affiliated sites (hereinafter collectively referred to as the "Site"), other tools made available to the Buyer for accessing the services, as well as through all media profiles/pages associated with this brand.

       

    2. Definition of the terms used

      Seller or Provider – represents the company Cheeky Hamster Crafts SRL, as we introduced ourselves previously.

      Customer or Buyer – represents any person, at least 18 years of age, with full legal capacity or any person/legal entity, who creates or not an Account on the Site and places an Order online. Customer/Buyer also means a legal person who places an Order through a person on its behalf. Adults who authorize minors to use the Site are responsible for their entire behavior on the Site and for all actions that minors may take.

      Products or services – represents any goods/products or services that are offered to the Customer/Buyer for purchase, for a fee, through the website www.happycandles.ro.

      Contract – represents the distance agreement (without simultaneous physical presence) between the Seller and the Client, regarding the sale/purchase of one or more Products or Services on the site, by placing an Order by the Client and its acceptance by the Seller, in compliance with the legal provisions and the terms and conditions for online sales/e-commerce. The contract is concluded, as a rule, in Romanian.

      Account – represents a unique interface of our site that involves personalizing a section of the site by entering an email address and a password, a section that contains various information about the Client.

      Order – represents the commitment expressed through the site by the Customer to purchase one or more Products, under the conditions provided for in this document and/or agreed with the Seller through a means of distance communication.

      User – any person who has created an account on the site.

      Guest – any person who accesses the site.

      Website – represents our website www.happycandles.ro, as well as any section or subpage thereof.

      The other terms used in this document have the meaning given by the applicable legal provisions.

     

  2. Online sales policy
    1. Any potential Customer acting with a legitimate purpose and intending to purchase one or more Products from us, in compliance with these terms and conditions, is allowed access to the website www.happycandles.ro in order to place an Order.
    2. The Customer declares that he accepts and agrees with the form of remote communication (e.g. by telephone or e-mail) through which we carry out our operations when using the site and, where applicable, registering an Order.
    3. If there are errors in the price or any other details of the Products and you have placed an order, we will inform you by email or other agreed means of communication as soon as possible about such an error.
    4. When there is a promotion or campaign of any type in progress, the Products that are the subject of sale within it will be subject to the terms and conditions applicable to that campaign or promotion, which we will inform you of.
    5. All promotions or campaigns presented on the site are valid for the stated duration, and if no duration is indicated for the promotions, they will be valid within the limits of available stocks/space or for the duration that we consider appropriate to achieve our objectives.
    6. We do not guarantee the availability of all Products at all times, and we reserve the right to discontinue the sale of a product at any time.
    7. Any questions or concerns can be addressed with confidence to the e-mail address: contact@happycandles.ro or by filling in the contact form, and we guarantee you a response as soon as possible.

     

  3. Ordering products and services
    1. The customer agrees to enter a bilateral contractual relationship with us - the Happy Candles team, by placing an online order, which may contain one or more of the products or services offered on our website.
    2. Any natural person (over 18 years of age) or legal entity can place an order from the Customer Account menu, which will facilitate interaction with us and can bring you benefits (exclusive promotions, discounts, bonuses, etc.).
    3. Adding a product to the shopping cart does not constitute its reservation, and an order will be considered valid and completed after completing all the steps in the Order Completion menu and only after confirming the full payment of the price of the products or services you have opted for. By completing the Order, you confirm to us that all the data you have provided to us is correct, complete and true on the date of placing the Order and you explicitly acknowledge that the respective Order implies your firm obligation to pay the "total payment amount". Any other method of the purchase procedure will not lead to the conclusion of a valid, correlative contract, we will not be obliged to deliver the respective product or service.
    4. We inform you that we cannot estimate the time required to complete and provide products and/or services that require additional information from you or that involve customization of products/services already available.
    5. The Order will be considered accepted by us at the latest upon physical delivery of the ordered Products, and in the case of an order not accepted but paid, we will return the transferred amounts. The notification received by e-mail after placing the Order, regarding the receipt of the respective Order, has an informational role and does not represent acceptance of the Order by us.
    6. The Customer undertakes not to market/resell or distribute the products purchased through the site, the Products being intended for personal use, and for the situation of professional use there is the possibility of presenting the Customer with a personalized licensing offer.
    7. The Customer is directly and fully liable for the violation of the provisions set forth above, and in this case the Seller reserves the right to request from the Customer the difference in amount for each Product that he forwarded, regardless of whether he partially modified it or not, and this right does not exclude the possibility for the Seller to fully recover the damage suffered, by any means recognized by law, including by contacting the respective persons where we find the documents to request information regarding the purchase of the Products.
    8. The Seller/Provider may cancel an Order placed with concurrent or subsequent notice (such cancellation shall not incur any liability on our part) in the following cases:
      • the transaction is not accepted by the card issuing bank (the bank that issued the card does not accept the Transaction, in the case of online payment).
      • the card processor with which the seller collaborates does not validate or invalidates the Transaction (for example, either because there are insufficient funds or for other reasons, according to the processor's policy).
      • the Payment is not completed within the time limit indicated in the proforma invoice, in the case of payment by bank transfer/internet banking.
      • the data provided by the User/Client when accessing the Platform is incomplete or incorrect.
      • the user/customer does not confirm the Order when contacted by the seller for this purpose.
      • the seller reasonably believes that by accessing the Platform and placing the Order the user/customer is pursuing an illicit purpose or one that may cause any kind of damage to the Seller/Company, its Affiliates or Partners.
      • any of the terms and conditions of this document have not been complied with.

     

  4. Price of services and products, billing and payment
    1. The prices of the Products displayed on the site or communicated to the Customer are expressed in Lei and may or may not include VAT according to the legislation in force, as they will be displayed on the site and are considered valid prices for the Products displayed on the site or communicated to the Customer at the time of completing an Order.
    2. Seller may update the prices of Products, and such update will supersede any previously displayed prices for such Products.
    3. Prices do not include delivery costs unless expressly specified or offered as a bonus for large orders.
    4. Prices include volume discounts based on the number of products in the order. Quantity is counted across all eligible products in the cart. The 5% tier applies to all products; higher tiers apply only to products eligible for volume pricing. Volume discounts can be found on Shipping & Discounts page.
    5. If the price is not displayed, the Customer will have the opportunity to request a quote, and an operator will communicate the price as soon as possible.
    6. The price of the ordered product is the one displayed on the date the order was placed.
    7. The price printed on the invoice is the same as that sent by the operators at the time of order confirmation.
    8. Payment methods are available on the order launch page:
      • Online payment by credit card (AMEX, Visa, Mastercard, Maestro, Bancontact, Union Pay)
      • Google Pay
      • Apple Pay
    9. Based on the information held by the Seller and that provided by the Buyer, an invoice will be issued for the delivered goods. At the same time, the package will be accompanied by the documentation required by law for the ordered product(s), as appropriate: instructions for use, etc.
    10. The Seller will issue the invoice for the purchased products or services based on the identification data that the Customer will communicate, and the invoice will be delivered together with the ordered products, to the Customer's e-mail or in the Customer Account, it being valid in this format and even without a stamp or signature from the issuer.
    11. No additional fees will be applicable for card payments, and the Seller is not responsible for any other costs incurred by the Customer in addition to the price of the purchased Product, including, but not limited to, bank transfer or currency conversion fees applied by the bank issuing the Customer's card, if the card's issuing currency differs from the currency in which the sale is made.
    12. The Customer will be fully liable for any payment made in error, and in these situations the Seller will analyze the situation and decide promptly whether the amounts already paid can be returned, the Customer being solely liable for these payments.

     

  5. Stocks
    1. The products are not available in stock, but the Seller can guarantee the manufacture of products placed at the Customer's/Consumer's order after accepting the Order.
    2. Production Lead Times depend on Order volume. Production lead times, shipping times and rates can be found on Shipping & Discounts page.:
    3. Production time is added to transit time to form the total estimated delivery window shown in the cart before checkout.
    4. Customers are correctly informed, according to the terms and conditions, of the availability of ordered products before delivery confirmation and communication errors in this regard can rarely occur.

     

  6. Return policy

    Our Products are manufactured on request based on the Customer's/Consumer's specifications for Color and/or Fragrance Oil. These Products are considered non-refundable items according to art. 16 of OUG no. 34/2014, unless there is a problem with your ordered products (for example, received products do not correspond to the order).

    1. According to OUG no. 34/2014, the Customer/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without specifying the reasons and without incurring penalties. According to art. 16 of OUG no. 34/2014, Products that are exempt from return are: the Products that have been distinctly personalized at the Customer’s/Consumer's request and those that have been made according to the Customer/Consumer's specifications (for example: manufacturing the Product in the color/fragrance desired by the Customer/Consumer) (See more details in section 6.17).
    2. The withdrawal period expires after (fourteen) 14 days and is calculated from the day on which the Customer/Consumer or a third party, other than the carrier, indicated by the Customer/Consumer, takes physical possession of the products.
    3. To exercise the right of withdrawal, the Customer/Consumer must inform the Seller of his/her decision to withdraw from this contract by an unequivocal statement, for example, a letter sent by post, fax or e-mail. The Seller's contact details are as follows:

      Company Name

      Cheeky Hamster Crafts SRL

      Address

      26 LASTARISULUI STREET, GROUND FLOOR, APARTMENT 1, DISTRICT 1, 012825, BUCHAREST

      Email

      contact@happycandles.ro

      Phone

      +40.774.040.590
    4. To comply with the withdrawal deadline, it is sufficient for the Client/Consumer to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
    5. In the event of withdrawal by the Customer/Consumer, the Seller will refund the amount received from the Customer/Consumer, with the exception of the costs related to the courier service, and, in any case, no later than 14 (fourteen) days from the date on which the Seller is informed of the Customer/Consumer's decision to withdraw from this contract.
    6. Additional costs represent any costs (transportation, delivery, reduction in the value of the products resulting from manipulations, other than those necessary to determine the nature of the qualities and functioning of the products, postal charges or any other nature) to be borne by the Customer/Consumer upon exercising the right of withdrawal.
    7. The costs related to the courier service, if the order did not benefit from free shipping, are not refundable.
    8. Standard delivery is considered free delivery in each EU country based on order amount, as described in Shipping & Discounts page.
    9. The refund will be made using the same payment method as that used for the initial transaction, unless the Customer/Consumer has expressly agreed to another method of refund and no fees will be charged because of such a refund.
    10. The refund may be postponed until the date the Seller receives the products back or until the Customer/Consumer provides proof that they have sent the products back, whichever is the earliest.
    11. The conditions of the right of withdrawal apply only to individual Customers/Consumers, defined by the provisions of OUG no. 34/2014 (art. 2 point 1).
    12. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it enters the store's possession.
    13. The Customer/Consumer is directly responsible for any diminished value of the products resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the products.
    14. At the request and with the consent of the Customer/Consumer, the Seller may recommend to the Buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order.
    15. The original order will be canceled upon confirmation of the order of the product(s) replacing the original product.
    16. According to art. 16 of OUG no. 34/2014, Products cannot be returned if they:
      • were the subject of a special order.
      • were distinctly personalized at the consumer's request.
      • were made according to the Customer/Consumer's specifications (for example: tinting the product in the color/flavor desired by the Customer/Consumer).
      • shows signs of impact, damage, and wear.
      • have been unsealed and no longer have the original packaging intact, with all accessories and label intact.
      • are put by any means in a condition unsuitable for resale.
      • products that are inseparably mixed with other elements.
    17. The seller will bear the return costs if they are attributable to him (for example, the products received do not correspond to the order, etc.).
    18. For other information regarding product returns, please contact us via the contact form or at the following e-mail address: contact@happycandles.ro.
    19. These provisions are supplemented by Law No. 365/2002 on electronic commerce, republished and amended, and by OUG No. 34/2014 on consumer rights in contracts concluded with professionals.

     

  7. Work schedule, shipping policy
    1. Orders can be placed at any time. We process and manufacture Monday to Friday, between 10:00 and 18:00, excluding public holidays.
    2. Because we begin the production process shortly after your order is placed, any changes or cancellations must be requested within 12 hours of order confirmation.
    3. Since our products are handcrafted specifically at client's request, the Total Delivery time is Production time + Transit time from the moment the order payment is confirmed. Transit times are estimates and may vary during peak periods.
    4. We deliver to most EU countries by third party courier, and therefore independent of the seller. The list of countries, production lead times, shipping times & rates can be found on Shipping & Discounts page.

      Note: Delivery terms do not include legal holidays in the countries of shipment and/or destination, force majeure and fortuitous events.

    5. We assume responsibility for the delivery of your products. The risk of loss is transferred to the buyer at the time of physical delivery. While we ensure timely dispatch, the seller assumes no liability for independent delays caused by the courier company.

     

  8. Buyer's obligations:
    • to provide real, correct and current information about its entity when requested, otherwise orders may be refused.
    • to accept the resolution of any problems within 30 (thirty) days from the date of their notification via an e-mail addressed to the seller.
    • to accept the seller's Terms and Conditions upon placing orders and to pay for the products and/or services through the methods made available at the time of submitting the order.

     

  9. Seller's obligations:
    • to make professional information about its products and services available to users free of charge.
    • The content published in the virtual store is for guidance only. The product characteristics and related technical documentation displayed on the site are provided by the manufacturers and suppliers.
    • Product images are displayed for presentation purposes but depending on the batch in which they were manufactured, the actual appearance of the product may differ.
    • to contact customers to confirm orders, via email or telephone.
    • to deliver the products within 30 (thirty) days of delivery confirmation, if they are in stock.
    • to use personal data collected from customers/users in accordance with the "Privacy Policy" and "Cookies Policy" sections, which can also be found on the seller's company website.

     

  10. Guarantees
    1. The seller guarantees that the delivered products are original, sealed and accompanied by a tax invoice, receipt (issued by the administrator/seller or courier company) and, where applicable, a warranty certificate (for products requiring a warranty).
    2. For any complaint or notification, please contact us at the e-mail address: contact@happycandles.ro.

     

  11. Intellectual property rights
    1. All copyrights on the products on the site belong to Cheeky Hamster Crafts SRL, known under the trade name Happy Candles.
    2. The Client is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by Cheeky Hamster Crafts SRL, include any content outside the package, remove the signs signifying Cheeky Hamster Crafts SRL's copyright on the package as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the package, except with the express written consent of Cheeky Hamster Crafts SRL, the latter reserving the right to recover any kind of damage caused (direct, indirect, present and future) by any means made available by the legal provisions.
    3. The Client understands that there may be situations in which Cheeky Hamster Crafts SRL does not own property rights or some intellectual, industrial or commercial property rights regarding certain files, pictures, materials, etc. published on the site, benefiting only from a right to use them, and regardless of the situation, the Client is not allowed to market, redistribute or reproduce these materials, nor to decompile or modify their structure, without the prior consent of Cheeky Hamster Crafts SRL.

     

  12. Seller's Liability, Limitations and Exclusions
    1. The Seller is not liable in the event that the Customer provides incorrect or incomplete information or data, the Customer being solely responsible for the accuracy of this information, and in this regard the Customer declares that he agrees and understands that a large part of the functions of our site are automated and the final result depends exclusively on the information that he provides to the Seller or enters into the system.
    2. The maximum liability limit of Cheeky Hamster Crafts SRL, as well as its directors, administrators, employees, subcontractors and affiliates towards Customers for damages of any nature will be the maximum amount actually paid by the Customer to Cheeky Hamster Crafts SRL.
    3. The seller does not assume liability for:
      • loss of data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exceptional or punitive damages arising out of or related to the materials or services provided by Cheeky Hamster Crafts SRL, even if the Customer has been informed of the possibility of such damage and without prejudice to the essential purpose of any limited remedy.
      • the Client's decisions because of messages promoted by a partner or affiliate or the decisions the Client makes because of information found on the site, regardless of whether they are written by recognized experts in their field or not.
      • any changes it will make regarding the provision of the services, including a total or partial interruption of the provision of the services (or certain functions of the services).
      • the absence or incomplete provision by the Client of information that can be verified.
      • the Client's inability to keep his login data (username, password or other credentials) secure and confidential.
      • damage to any device or digital content belonging to the Customer caused by the lack of proper implementation of the necessary security measures, by accessing the materials and information that the Seller delivers in the form of digital content or of any other type.
      • any other additional costs will apply to the Customer, including mobile telephony costs (such as mobile internet costs) or internet costs from the location from which they access the site or other related costs.

     

  13. Acceptance of conditions and liability of the user or customer

    The User or Client declares that he/she understands and agrees that it is prohibited to use the website www.happycandles.ro in the following ways or for the following purposes:

    • in violation of the Terms and Conditions of this document.
    • in violation, in any way, of the applicable legal provisions or in ways that may lead to the violation, in any way, of the applicable legal provisions.
    • to disseminate false or misleading information or to propagate disinformation, incitement to hatred or the like.
    • in any way by which actions are taken on behalf of another person, especially by using false names, false email addresses, false phone numbers, etc.
    • for defamation of other people, for making insults, accusations or offensive statements about any other person.
    • for promoting or concealing illegal or immoral activities.
    • to reproduce, in any way, the interface of the site, to mislead our users, customers or potential customers.
    • to gain unauthorized access to data that our visitors or customers have voluntarily provided to us.
    • to introduce malicious programs or lines of code into the system.
    • to request illegal information, products or services or to request information to cover up an illegal activity.
    • to gain access to various sections or subsections of the site or to the products or services offered by us using illegal procedures.
    • to obtain products or services for the purpose of resale (except for the Policies regarding the processing of personal data generated through the TOOL).

     

  14. Complaints
    1. Users and/or Customers of the website www.happycandles.ro can generally contact us at the e-mail address contact@happycandles.ro or via the form in the "Contact" section for any questions, problems, complaints or complaints regarding the Products or Services, including to identify and correct any errors that occur when entering data.
    2. Complaints thus received will be resolved by us within a maximum of 30 (thirty) calendar days from their receipt.

     

  15. Personal data / Privacy Policy
    1. Privacy Policy

      By using the Platform, the Client understands and agrees to transmit personal data to the Seller, which data will be processed in accordance with and for the purposes set out in the Privacy Policy, which supplements these Terms and Conditions.

       

    2. Contractual partners and data transmission

      To deliver orders, process payments, issue invoices, and improve customer experience, the Seller collaborates with various third-party partners, including logistics and billing integration platforms.

      Thus, certain personal data (such as name, surname, delivery address, telephone number, e-mail address) may be transmitted to these partners, strictly for the purpose of fulfilling orders and providing contracted services.

      By placing an order, the Customer expresses his/her consent to this transmission, under the conditions detailed in the Privacy Policy.

      The Seller ensures that all partners comply with the requirements for the protection of personal data and have implemented appropriate technical and organizational measures in this regard.

       

    3. Orders received through other channels (phone, WhatsApp, Instagram, TikTok)

      In some cases, orders can be placed by customers through alternative channels, such as phone calls, WhatsApp messages, social media links (e.g. TikTok, Instagram).

      In these situations, we will only request the information strictly necessary to be able to deliver the order and issue the invoice: full name, delivery address, telephone number and, where applicable, email address.

      The transmission of this data by the Customer represents his express consent to the processing of the data for the purpose of fulfilling the order, including to be contacted by telephone before delivery.

      This data is processed exclusively in the legitimate interest of the Seller, in compliance with legal requirements and confidentiality measures.

     

  16. Force majeure
    1. Neither the Seller nor the Customer shall be liable for the failure to perform on time or/and for the improper performance, in whole or in part, of any obligation under this contract, if the failure to perform or improper performance of the respective obligation was caused by force majeure, as defined by law.
    2. The party invoking force majeure is obliged to notify the other party, within 15 (fifteen) calendar days of the occurrence of the event and to take all possible measures to limit its consequences.
    3. If the respective event does not cease within 15 (fifteen) calendar days from its occurrence, the parties have the right to notify the automatic termination of this contract, without either of them claiming damages.

     

  17. Notifications
    1. The User agrees that all communications made under this document shall take place via electronic mail to the address communicated by him/her on the site, consenting that such communication is valid by simple proof from the Seller/Provider regarding the sending of the communication. The Provider has the right to use other methods of transmission (by mail, courier or through bailiffs) of its communications to the User.
    2. The Parties agree that all communications in connection with this Contract will be made to the following addresses:
      • For the User – to the e-mail address mentioned via the Platform.
      • For the Seller – at the following email address: contact@happycandles.ro.

     

  18. Applicable law and dispute resolution

    This document represents a legal contract concluded remotely, accepted by simply checking it and is subject to Romanian law.

    If it is not possible to resolve disputes amicably, the parties will address the competent courts according to the law.

     

  19. Specific clauses
    1. Our obligation is not an obligation of result, but one of diligence, which means that we will do everything we can to deliver the Products or Services, but we cannot guarantee their execution, and the Customer expressly agrees to this.
    2. The Seller/Provider does not assume responsibility for accessing the links found on the site and does not guarantee that the platform is free of bugs or viruses and is not liable for any temporary, partial or total interruptions of the platform, and this does not entitle the Client/Consumer to compensation.
    3. The language in which the contract is concluded is Romanian.

     

  20. Amendments / supplements / updates to the document

    The Seller reserves the right to modify the Terms and Conditions of the website at any time and without prior notice. By accessing the Seller's (company's) website, users/customers will find the most recent version of the Terms and Conditions.